AEKO Australia
1. SCOPE
These terms govern all door orders placed with AEKO Australia. By proceeding with an order, you agree to the obligations, processes and conditions outlined in this page.
2. ORDERS
You are responsible for providing accurate and complete information when placing an order, including measurements, design preferences, hardware selections and any site‑specific requirements. AEKO Australia prepares your order based on the information you supply and is not responsible for errors arising from incorrect or incomplete details.
3. DESIGN
AEKO Australia will prepare design drawings that reflect the specifications you have provided. These drawings (the Design) must be reviewed and formally approved by you or your authorised representative before production can begin. By signing the Design, you confirm that all measurements and details are correct and have been verified by a registered builder or installer. Production will commence once AEKO Australia receives the signed Design.
4. PRODUCTION
Production begins only after the Design has been approved. Timeframes provided by AEKO Australia are estimates and may be affected by factors such as material availability, production scheduling, freight conditions, or broader industry disruptions (Delay and/or Global Events). If a Delay and/or Global Event occurs, AEKO Australia may revise the estimated timeframe and will notify you of any changes. While AEKO Australia aims to meet estimated timelines, exact delivery dates cannot be guaranteed.
5. PAYMENTS
A 50% deposit is required before AEKO Australia can begin design preparation or production. The remaining 50% balance becomes payable once you are notified that your order is ready for delivery or collection. Goods will not be released until the balance is paid in full. If the balance remains unpaid for more than 10 business days, a fee of 0.3% of the total invoice amount per day will be added to the outstanding balance. If the balance remains unpaid for 30 business days, the order will be cancelled and the deposit forfeited.
6. CHANGES
Requests to amend the Design after approval will be assessed as follows:
Before production begins: AEKO Australia will make reasonable efforts to accommodate requested changes.
After production has begun: Variations may only proceed if AEKO Australia determines they are still feasible. Additional costs may apply and the production timeline may be extended.
AEKO Australia may require you to sign updated documentation confirming any approved changes.
7. CRAFTSMANSHIP
All AEKO Australia products are individually hand‑crafted. Natural variations in materials and finishes, including aluminium, wrought iron, steel, copper, fabrication, welding and paint, are expected and form part of the product’s character. These features are not considered defects.
If AEKO Australia determines, acting reasonably and with reference to the approved Design, that an issue falls outside what is typical for hand‑crafted products, the matter will be handled under the warranty provisions in these terms.
8. DELIVERY
Once your order is ready, AEKO Australia will contact you to arrange delivery. AEKO Australia does not offer storage, and any costs incurred due to an inability to accept delivery are your responsibility.
Delivery requirements include:
You must be present during the delivery window or provide written authority for the crates to be left at the front of your site.
If no one is present and no authority has been provided, redelivery fees may apply.
Crates will be placed in a flat, safe area at the front of your property at the driver’s discretion. Drivers cannot move crates into garages, narrow spaces or behind properties.
To maintain warranty coverage, crates must remain fully covered and kept dry.
Upon delivery, you must inspect the products while they remain in their original packaging. If any damage or defects are identified, photographs must be taken immediately. Claims cannot be accepted if photographs are taken after installation, as acceptance of delivery confirms the condition of the product at the time it was received.
9. INSTALLATION
AEKO Australia does not offer its own installation services; therefore AEKO Australia is not responsible for installation work or site measurements. AEKO Australia strongly recommends that installation be carried out by a qualified professional to ensure correct fitting and proper functionality.
AEKO Australia is not liable for:
incorrect installation,
damage caused during installation,
site‑measurement errors,
adjustments required due to openings that differ from the approved Design.
Any installation‑related concerns must be addressed directly with the installation company.
10. WARRANTY
Your order includes:
a 4‑year structural warranty, and
a 1‑year paint warranty.
These warranties do not apply where damage results from natural disasters, improper installation, misuse, or actions by third parties. If AEKO Australia determines that an issue is not typical of hand‑crafted products, AEKO Australia will not be responsible for any repairs carried out by a third party in relation to that defect.
11. LIABILITY
AEKO Australia is not responsible for losses arising from:
incorrect specifications provided by you,
installation errors or site conditions,
misuse or improper handling of the products,
failure to follow care, maintenance or installation instructions.
You are responsible for ensuring the suitability and accuracy of all information supplied.
12. INDEMNITY
You agree to indemnify AEKO Australia, including its directors, officers, employees, agents and affiliates, against any claims, losses, damages, liabilities or expenses arising from:
your use or misuse of AEKO Australia’s products or services,
your breach of these terms,
installation work performed by third parties,
any failure to comply with applicable laws or regulations,
or any reasonable actions taken by AEKO Australia to enforce its rights, including withholding delivery due to non‑payment.
You acknowledge that you assume full responsibility for all risks associated with the use of AEKO Australia’s products and services.
13. COMPLIANCE
These terms operate alongside your rights under the Australian Consumer Law. Nothing in this document excludes, restricts or modifies any statutory guarantees or remedies available to you under Australian law.