AEKO Australia
1. SCOPE
These terms govern all door orders placed with AEKO Australia. By proceeding with an order, you (the Customer) agree to the obligations, processes and conditions outlined in this document.
2. ORDERS
You are responsible for providing accurate and complete information when placing an order, including measurements, design preferences, hardware selections and any site-specific requirements. AEKO Australia prepares your order based on the information you supply and is not responsible for errors arising from incorrect or incomplete details.
3. DESIGN
AEKO Australia will prepare design drawings that reflect the specifications you have provided. These drawings (the Design) must be reviewed and formally approved by you or your authorised representative before production can begin. By signing the Design, you confirm that all measurements and details are correct and have been verified by a registered builder or installer. Production will commence once AEKO Australia receives the signed Design.
4. PRODUCTION
Production begins only after the Design has been approved. Timeframes provided by AEKO Australia are estimates and may be affected by factors such as material availability, production scheduling, freight conditions, or broader industry disruptions (Delay and/or Global Events). If a Delay and/or Global Event occurs, AEKO Australia may revise the estimated timeframe and will notify you of any changes. While AEKO Australia aims to meet estimated timelines, exact delivery dates cannot be guaranteed.
5. PAYMENTS
A 50% deposit is required before AEKO Australia can begin design preparation or production. The remaining 50% balance becomes payable once you are notified that your order is ready for delivery or collection. Goods will not be released until the balance is paid in full. If the balance remains unpaid for more than 10 business days, a fee of 0.3% of the total invoice amount per day will be added to the outstanding balance. If the balance remains unpaid for 30 business days, the order will be cancelled and the deposit forfeited.
6. CHANGES
Requests to amend the Design after approval will be assessed as follows:
Before production begins: AEKO Australia will make reasonable efforts to accommodate requested changes.
After production has begun: Variations may only proceed if AEKO Australia determines they are still feasible. Additional costs may apply and the production timeline may be extended. AEKO Australia may require you to sign updated documentation confirming any approved changes.
7. CRAFTSMANSHIP
All AEKO Australia products are individually hand-crafted. Natural variations in materials and finishes, including aluminium, wrought iron, steel, copper, fabrication, welding and paint, are expected and form part of the product’s character. These features are not considered defects. If AEKO Australia determines, acting reasonably and with reference to the approved Design, that an issue falls outside what is typical for hand-crafted products, the matter will be handled under the warranty provisions in these terms.
8. DELIVERY
Once your order is ready, AEKO Australia will contact you to arrange delivery. AEKO Australia does not offer delivery services. The collection timeframe for your order is 14 days. If your order is not collected within this timeframe, AEKO Australia reserves the right to charge for storage. A fee of 0.3% of the total invoice amount per day will be charged for every day the order remains uncollected. Uncollected orders will be dealt with in accordance with the Australian Consumer Law and Fair Trading Act 2012 (Vic).
Delivery requirements include:
Upon delivery, you or your authorised collector must inspect the products before they leave AEKO Australia’s premises.
AEKO Australia will assist in loading the Goods into your vehicle.
Once the Goods have been loaded into or onto the nominated vehicle and handed over to you, your authorised representative or carrier, responsibility for the transportation, handling and securing of the Goods passes onto you (the Customer).
AEKO Australia is not responsible for loss or damage occurring during transportation arranged by the Customer, including damage resulting from inadequate securing, handling, unloading or storage after collection.
AEKO Australia reserves the right to refuse or postpone loading where it reasonably considers the vehicle, equipment or proposed method of transportation to be unsuitable or unsafe.
Once the order is collected from AEKO Australia, the product is considered accepted in its current condition and claims for visible damage cannot be made after collection.
9. INSTALLATION
AEKO Australia does not offer its own installation services; therefore AEKO Australia is not responsible for installation work or site measurements. AEKO Australia strongly recommends that installation be carried out by a qualified professional to ensure correct fitting and proper functionality.
AEKO Australia is not liable for:
incorrect installation
damage caused during installation
site-measurement errors
adjustments required due to openings that differ from the approved Design.
Any installation-related concerns must be addressed directly with the installation company.
10. WARRANTY
Your order includes:
a 5‑year structural warranty, and
a 1‑year paint warranty.
These warranties do not apply where damage results from natural disasters, improper installation, misuse, or actions by third parties. If AEKO Australia determines that an issue is not typical of hand-crafted products and falls within the scope of these warranties, AEKO Australia will, at its discretion, repair or replace the affected component. AEKO Australia is under no obligation to reimburse or cover the cost of repairs carried out by a third party without AEKO Australia’s prior written approval; any defect covered by these warranties must be rectified by AEKO Australia directly.
11. LIABILITY
AEKO Australia is not responsible for losses arising from:
incorrect specifications provided by you
installation errors or site conditions
misuse or improper handling of the products
failure to follow care, maintenance or installation instructions.
You are responsible for ensuring the suitability and accuracy of all information supplied.
12. INDEMNITY
You agree to indemnify AEKO Australia, including its directors, officers, employees, agents and affiliates, against any claims, losses, damages, liabilities or expenses arising from:
your use or misuse of AEKO Australia’s products or services
your breach of these terms
installation work performed by third parties
any failure to comply with applicable laws or regulations
any reasonable actions taken by AEKO Australia to enforce its rights, including
withholding delivery due to non-payment.
You acknowledge that you assume full responsibility for all risks associated with the use of AEKO Australia’s products and services.
13. COMPLIANCE
These terms operate alongside your rights under the Australian Consumer Law. Nothing in this document excludes, restricts or modifies any statutory guarantees or remedies available to you under Australian law.
14. REFUNDS AND RETURNS
As all AEKO Australia products are custom-made to your approved Design, refunds or returns for change of mind are not available.
If a product is found to have a major defect covered by the warranty in clause 10, or where a remedy is required under the Australian Consumer Law, AEKO Australia will, at its election:
(a) repair the product;
(b) replace the product; or
(c) provide a refund of the purchase price.
Any claim for a refund or remedy must be accompanied by proof of purchase and submitted in writing to AEKO Australia within a reasonable time of discovering the issue. AEKO Australia may require the product to be returned or inspected before a remedy is provided.
This clause does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
15. INTELLECTUAL PROPERTY
All designs, drawings, specifications, branding, logos and other materials created or provided by AEKO Australia remain the exclusive intellectual property of AEKO Australia.
You must not reproduce, copy, modify, distribute, publish or use any AEKO Australia intellectual property without prior written consent.
Any custom design prepared for your order is provided solely for the purpose of manufacturing and installing your specific product. It may not be provided to any third party or used for any other purpose without AEKO Australia’s written permission.
Nothing in these terms transfers ownership of any intellectual property rights to you.
16. DISPUTE RESOLUTION
If a dispute arises in connection with these terms or any order, the parties must first attempt to resolve the dispute by negotiation in good faith.
If the dispute is not resolved within 10 business days of written notice being given by one party to the other, either party may refer the dispute to mediation administered by the Resolution Institute (or its successor body) in Melbourne, Victoria.
The costs of mediation will be shared equally between the parties unless the mediator determines otherwise.
Neither party may commence court proceedings in relation to a dispute unless it has first complied with this clause, except where a party seeks urgent interlocutory relief.
This clause survives termination or expiry of these terms.
17. GOVERNING LAW
These terms are governed by the laws of the State of Victoria, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria and any courts of appeal from them.
18. PRIVACY
AEKO Australia collects personal information from you (including your name, contact details, delivery address and payment information) for the purpose of processing and fulfilling your order.
AEKO Australia will handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and any applicable State or Territory privacy legislation.
Your personal information will not be disclosed to third parties except where necessary to fulfil your order (for example, to freight or delivery providers), where required by law, or with your consent.
By placing an order, you consent to the collection, use and disclosure of your personal information in accordance with this clause.
19. FORCE MAJEURE
AEKO Australia is not liable for any failure or delay in performing its obligations under these terms where such failure or delay results from circumstances beyond its reasonable control, including (without limitation) natural disasters, pandemics, government restrictions, war, civil unrest, strikes, supply chain disruptions, transport delays, or shortages of materials (each a Force Majeure Event).
If a Force Majeure Event occurs, AEKO Australia will notify you as soon as reasonably practicable and the affected obligations will be suspended for the duration of the event. If a Force Majeure Event continues for more than 60 days, either party may cancel the order by written notice, in which case AEKO Australia will refund any amounts paid less reasonable costs already incurred.
20. GENERAL
(a) Entire agreement: These terms constitute the entire agreement between you and AEKO Australia in relation to your order and supersede all prior representations, agreements and understandings.
(b) Severability: If any provision of these terms is found to be void, unenforceable or invalid, that provision will be severed without affecting the validity of the remaining provisions.
(c) Waiver: A failure by AEKO Australia to exercise or enforce any right under these terms does not constitute a waiver of that right.
(d) Variation: AEKO Australia reserves the right to update these terms from time to time. The terms in effect at the date of your order will apply to that order.
END OF TERMS AND CONDITIONS